Skype for Business, although not without small perks, is truly a useful app-especially since it was bundled so well with Office 365. Many organizations rely on this application (once called Lync, and that was not the first name it used) for internal phone, chat and collaboration. However, almost one year after the upgrades began, some issues are still not solved, and in fact, some-like the one described here-are actually a downgrade for paying customers. The upgrade process itself is quite easy to perform. All you need to do is download an executable file from your Office 365 dashboard, run it, and wait a few moments. Paying customers using Office 365 or using Office 2013 have been receiving offers to upgrade to Office 2016 since September 2015.
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